You might’ve noticed your Merchant Portal just got a makeover! For the past year, the Hey You team has been listening to your feedback and designing solutions to enhance the way you use Hey You in your restaurant.
We are very excited about the new features and updates scheduled to be launched in the following months, and on this page you’ll get a taste of what to expect.
Read MoreIntroducing our dynamic Board of Advisors, they are veterans in the hospitality industry and we will be working closely with them to roll out new and exciting product features.
Read MoreSeptember has been an exciting month for Hey You! Below you’ll find 3 of the top new venues that are now using Hey You. Whether you’re only a short walk away or want to go out an explore somewhere new, you won’t be disappointed.
Byron Bay General Store shot up in fame after a former waitress was found to be dating Hollywood megastar Zac Efron. However much more can be said about the local institution on its own! According to countless reviews, the café boasts delicious food and great coffee, friendly staff and a vibe that can't be beat. Their menu has a wide variety of vegan options, and they are known for their commitment to sustainable food and packaging. If you are lucky enough to find yourself in Byron, grabbing a bite at the Byron Bay General Store should definitely be on your list of things to do.
Located in northern New South Wales in the small town of Glen Innes, The Local is a humble café which recently launched in August as the brainchild of a young local couple. With a commitment to sourcing fresh ingredients from local suppliers, it is no surprise that the café has become a favourite in the community. They even have a map showing their different local produce suppliers on one of their walls!
Located in the heart of Double Bay, Kitchen by Culture is a fresh new venue that is all about bring great food and excellent coffee. Whether you're looking for a casual brunch spot to catch up with mates, a new dish to post on your Instagram feed, or are just after a quick coffee or pastry before work, they do it all. The café is also only a 5 minute stroll away from Double Bay Beach, making it a great place to go after an early morning walk or swim.
Biggest impacts of COVID-19 on the hospitality sector and what you can do to help.
Read MoreWe've created a free QR code guest registration specifically for your venue. Customers will simply scan the QR code to enter their details. This data will be securely stored in accordance to the government guidelines. The data will be made available to health authorities if there is a potential COVID incident at your venue and will never be used by Hey You for marketing.
Read MoreFind food and order faster – Now you can use Google Search, Maps or the Assistant to order your food and drinks. Look out for the “Order Takeaway” button in Google Search and Maps when you search for a restaurant or type of cuisine. All of the Hey You merchant partners are automatically synced with Google and are able to receive orders directly through the Google 'order takeaway' button. Merchant partners receive orders seamlessly as like any other Hey You order placed.
Read MoreWelcome to our newly refreshed Merchant newsletter. The place where you can get the inside scoop on what's really happening behind the scenes at Hey You.
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We were excited to welcome many of our valued partners at the inaugural Hey You Innovation Event. The event was held to get our partners together to learn more about the latest industry trends, Hey You developments and make new connections over a few drinks.
The event kicked off with a panel discussion with industry thought leaders including Luke (Founder and CEO of Sumo Salad), Abdullah (COO at Pablo & Rusty’s), Ali (Owner of Toby’s Estate Cafes), Zach (Owner of Regiment CBD) and Raf (ex-Campos). Some of the key themes that came out as part of this discussion were:
Constant innovation is super important to stay ahead and be successful
Mobile ordering is an important and growing channel
Businesses should be thoughtful how they apply this new channel to maximise the value for their business
Customer rewards programs are important but also expensive and need to evolve to be more valuable
We followed the panel discussion with the Hey You team presenting an update on general market trends, data insights plus recent and upcoming new Hey You initiatives. Summary take outs included:
Australian hospitality market is forecast to continue to grow
Customers are adopting mobile ordering rapidly in the hospitality industry in Australia and overseas
Hey You is growing fast based on delivering convenience for customers plus significant marketing investment
Sydney coffee prices are relatively low
Customer rewards programs are expensive for businesses
Hey You is focused on partnering to deliver increase sales for takeaway coffee, lunch and dinner plus dine-in
Targeted promotional campaigns via Hey You are delivering strong results for our partners in terms of new customers and lunch orders
Upcoming Hey You app design update is more modern and encourages customers to order more (particularly food items)
Hey You is working on a new customer rewards program to drive incremental activity from customers with lower cost to partners
Dine-in ordering is available through Hey You and represents an opportunity to increase table turnover, spend more seating and reduce staff costs
Customer feedback is planned to deliver insights to our partners so they can continue to improve their customer experience
Hey You reporting provides useful customer information to enable better connections between partners and customers
New tools make it easier to set-up additional sites on Hey You
Partners can control their menu item availability via the Venue Manager app, add menu items and soon will be able to update pricing
The latest Venue Manager app supports printing orders. For more info on printing or to order a printer, click here.
Our platform is built to support stability with significant future growth
You can see the full presentation below.
We ended the presentation by announcing Hey You awards including:
Most loyal venue: Sonoma Danks St
Shooting star: Regiment Cafe
Top Sydney cafe 2018: GG Street Bar
Top Sydney lunch venue: IPOH Town - Barangaroo
Best lunch promotion: Iron Grill Barangaroo
Top Cafe Group: Toby’s Estate
We ended the night with networking drinks and snacks. Some of our partners took the time to share their experience with Hey You on film.
Overall the event was a great success and we would like to thank all those partners that attended. We look forward to seeing more of you at our next event.
The Hey You Team