We’re Updating Your Merchant Dashboard

Welcome to the newly upgraded Hey You Merchant Dashboard! We've been listening to your feedback and working hard to create a streamlined, intuitive, and professional platform designed to help you manage your business with ease.

This page highlights the key updates and features available now, along with an exciting glimpse of what's coming soon.

What’s New in the Dashboard…

Keep Your Venue Details Up to Date.

Easily customize how your venue appears on the Hey You app. Update your logo, header image, opening hours, and contact information with just a few clicks. Need to temporarily hide your venue? Now you can unpublish it quickly and bring it back online anytime.

Manage Menus Effortlessly.

Our Menu Editor makes managing your menu simpler than ever. Add, organize, and schedule products easily, or mark items out of stock in just seconds. You can also set surcharges for weekends or public holidays, ensuring your pricing stays competitive during peak times.

Access Tools and Resources Like a Pro

This page is your go-to hub for support and resources. Get help through live chat, share feedback, request new features, or check system updates. Access tools like menu links, website embeds, branding assets, and signage requests to promote your business and streamline operations—all in one convenient place.

Manage Your Account Instantly.

Update your contact information, billing details, or password in seconds. We've also introduced a unique ID number for your account, making it easier for our Support Team to assist you if you ever need help.

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Access Your New Merchant Dashboard

Get started with the upgraded Hey You Merchant Dashboard today.
Log in now to explore the new features and manage your venue.

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What’s Next?

We’re excited to introduce even more features soon, including:

• Holiday Hours Management:
  Set temporary hours for special events or holidays.

• Menu Promotions Engine:
  Easily create and manage custom promotions for your menu.

• Loyalty Program Enhancements:
  Tools to better reward your most loyal customers.

We’d Love Your Feedback. Have questions, suggestions, or ideas? Let us know! Your input helps us shape the future of Hey You. Write to us below, and we’ll send your feedback directly to the Hey You team.

Cool New Venues on Hey You this October

September has been an exciting month for Hey You! Below you’ll find 3 of the top new venues that are now using Hey You. Whether you’re only a short walk away or want to go out an explore somewhere new, you won’t be disappointed.

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The Byron Bay General Store

Byron Bay, NSW

Byron Bay General Store shot up in fame after a former waitress was found to be dating Hollywood megastar Zac Efron. However much more can be said about the local institution on its own! According to countless reviews, the café boasts delicious food and great coffee, friendly staff and a vibe that can't be beat. Their menu has a wide variety of vegan options, and they are known for their commitment to sustainable food and packaging. If you are lucky enough to find yourself in Byron, grabbing a bite at the Byron Bay General Store should definitely be on your list of things to do.

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The Local Glen Innes

Glen Innes, NSW

Located in northern New South Wales in the small town of Glen Innes, The Local is a humble café which recently launched in August as the brainchild of a young local couple. With a commitment to sourcing fresh ingredients from local suppliers, it is no surprise that the café has become a favourite in the community. They even have a map showing their different local produce suppliers on one of their walls!

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Kitchen by Culture

Double Bay, NSW

Located in the heart of Double Bay, Kitchen by Culture is a fresh new venue that is all about bring great food and excellent coffee. Whether you're looking for a casual brunch spot to catch up with mates, a new dish to post on your Instagram feed, or are just after a quick coffee or pastry before work, they do it all. The café is also only a 5 minute stroll away from Double Bay Beach, making it a great place to go after an early morning walk or swim.

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Hey You Innovation Event

We were excited to welcome many of our valued partners at the inaugural Hey You Innovation Event. The event was held to get our partners together to learn more about the latest industry trends, Hey You developments and make new connections over a few drinks.

The event kicked off with a panel discussion with industry thought leaders including Luke (Founder and CEO of Sumo Salad), Abdullah (COO at Pablo & Rusty’s), Ali (Owner of Toby’s Estate Cafes), Zach (Owner of Regiment CBD) and Raf (ex-Campos). Some of the key themes that came out as part of this discussion were:

• Constant innovation is super important to stay ahead and be successful

• Mobile ordering is an important and growing channel

• Businesses should be thoughtful how they apply this new channel to maximise the value for their business

• Customer rewards programs are important but also expensive and need to evolve to be more valuable

We followed the panel discussion with the Hey You team presenting an update on general market trends, data insights plus recent and upcoming new Hey You initiatives. Summary take outs included:

• Australian hospitality market is forecast to continue to grow

• Customers are adopting mobile ordering rapidly in the hospitality industry in Australia and overseas

• Hey You is growing fast based on delivering convenience for customers plus significant marketing investment

• Sydney coffee prices are relatively low

• Customer rewards programs are expensive for businesses

• Hey You is focused on partnering to deliver increase sales for takeaway coffee, lunch and dinner plus dine-in

• Targeted promotional campaigns via Hey You are delivering strong results for our partners in terms of new customers and lunch orders

• Upcoming Hey You app design update is more modern and encourages customers to order more (particularly food items)

• Hey You is working on a new customer rewards program to drive incremental activity from customers with lower cost to partners

• Dine-in ordering is available through Hey You and represents an opportunity to increase table turnover, spend more seating and reduce staff costs

• Customer feedback is planned to deliver insights to our partners so they can continue to improve their customer experience

• Hey You reporting provides useful customer information to enable better connections between partners and customers

• New tools make it easier to set-up additional sites on Hey You

• Partners can control their menu item availability via the Venue Manager app, add menu items and soon will be able to update pricing

• The latest Venue Manager app supports printing orders. For more info on printing or to order a printer, click here.

• Our platform is built to support stability with significant future growth

You can see the full presentation below.

We ended the presentation by announcing Hey You awards including:

• Most loyal venue: Sonoma Danks St

• Shooting star: Regiment Cafe

• Top Sydney cafe 2018: GG Street Bar

• Top Sydney lunch venue: IPOH Town - Barangaroo

• Best lunch promotion: Iron Grill Barangaroo

• Top Cafe Group: Toby’s Estate

We ended the night with networking drinks and snacks. Some of our partners took the time to share their experience with Hey You on film.

Overall the event was a great success and we would like to thank all those partners that attended. We look forward to seeing more of you at our next event.

The Hey You Team