Merchant Newsletter | June 2019

Welcome to our newly refreshed merchant newsletter. The place where you can get the inside scoop on what's really happening behind the scenes at Hey You. We want to be Australia's #1 order ahead app. Each month our aim is to share all the work we are doing to help grow our merchants’ customer base, promote customer loyalty, increase average customer spend and make the process of ordering ahead convenience effortlessly efficient. 

Uzair Moosa,  Chief Executive Officer

Uzair Moosa,
Chief Executive Officer



You speak, we listen.

At Hey You, we’re improving our menus, communication, apps, reporting and our promotions. Initial feedback on our new promotions has been received well.

"Excellent. Great results last week. Big props to you"
Jonathan, Luxe Barangaroo

Book yourself a 1:1 with your account manager to find out how you can grow your business with Hey You.



We've made it easier for you to cross-sell.

We've added a feature that suggests a venue’s most popular menu items to customers at the checkout. This has resulted in an increase in the average order value. Next, we'll be focusing on suggesting complementary items based on past order history. Make sure you have your full food menu on Hey You to reap the benefits of this feature! For menu edits click here.



Are you offering loyalty cards?

Our data shows that merchants with coffee loyalty cards have 22.5% more orders than merchants without. We get regular feedback from consumers that they love the convenience of coffee loyalty through Hey You. Give your customers what they want and contact us to get coffee loyalty set up. Contact to get your loyalty card setup.



June was all about hitting milestones!

We're super proud to celebrate 20 Million Hey You Orders in Australia. Since launching in Sydney in 2011, Australians from Darwin in the North, Hobart in the South and 20+ cities in between, have chosen Hey You as their favourite order ahead app. Bet you're wondering what the 20 Millionth order was? Read more →



Soup, there it is...

June saw us welcome the blistering cold with highlighting the best winter warmer dishes our vendors had to offer from noodles, pies and soups to pasta and curry. Not surprisingly soup was the resounding favourite dish of the week with a noticeable spike in orders.

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They see me rollin'.

It's the little things that count. We celebrated International Sushi Day on Tuesday 18 June by offering customers 20% off across our sushi venues in Sydney and Brisbane. 



Yoga? I'm down dog.

We just keep giving. We celebrated International Yoga Day on Friday 21 June, offering any customer that placed an order, the chance to win a 2 month classpass. We gave away 6 classpass' in total. This draw went down a treat and has paved the way for more draws later in the year.



A treat to ring in the EOFY.

This week (24-28 June) we are offering customers $5 credit on any order over $10. This offer has gone down a storm so far with record daily order numbers being hit across Sydney, Brisbane and Melbourne. This offer not only benefits the customer but also you, our merchants, by encouraging customers to spend more.



50% off lunch with AMP at Macquarie Centre.

Hot off the press! We are set to launch 50% off lunch across 20 venues at Macquarie Centre from Monday 1 July to Friday 5 July. There has been a significant investment in advertising for this promotion across digital and print formats. It’s set to be a cracker.


Are you a cafe owner looking to grow your business?

Reach out to us at Hey You to find out how we can help!