Track sales, orders, AOV, customer trends—and optimize your venue, effortlessly.

We know that running a busy café or venue doesn’t leave much time for digging through spreadsheets. That’s why we’ve built the new Hey You Analytics Dashboard – a quick and powerful way to understand how your business is performing, where your opportunities lie, and what’s driving your revenue.

This new dashboard lives inside your Vendor Portal, giving you real-time access to your key metrics any time you need them. And if you’re already receiving our monthly PDF performance reports by email, this new release builds on that - giving you a deeper, more interactive way to explore your data.

Get to Know Your Customers

Customer Overview

The heart of any great venue is its customers, and now you can really get to know them! The Customer Overview section gives you a clear snapshot of your audience: how many are first-timers, who’s coming back, and who’s become a true VIP. You’ll also see how many are new this month, and how many are returning.

This isn’t just numbers for numbers’ sake. These insights link directly to the Customer Recognition badges which appear on every order that comes through the Order Manager app – both on the app and printed on the docket. You can use this data to create moments of connection, recognise loyalty, re-engage churned customers, and turn great service into repeat business.

Spot the Right Trends

Orders by Hour & Food + Drink Trends

Ever wondered exactly when your peak periods are? Or when things start to slow down? The Orders & Customers per Hour chart lays it all out, so you can see your busiest windows and when you might want to adjust staffing or run time-based promos to lift your quieter hours.

Alongside that, the Food & Drink Trends section gives you another layer of insight. You’ll be able to see which mealtimes drive the most orders and whether hot drinks, cold drinks, or food are performing best.

This opens up some powerful opportunities – if hot drinks are trending, you can double down with smart upsells like cup sizes, milk modifiers or syrups. If food is dipping, consider bundling it with drinks in your next campaign. These aren’t just nice-to-know insights, they’re practical tools to help you grow your average order value and keep your menu moving with demand.

See How You Compare

Price vs Nearby Venues & Monthly Revenue Trends

We know it helps to have context, so we’ve added two comparison panels to give you the bigger picture. First, you can now see how your prices compare to other nearby venues. Whether it’s your latte, long black, or cappuccino, you’ll get a quick visual of whether you’re above, below, or right in line with your local competition.

Second, your Monthly Revenue Trend chart compares your performance month by month so you can see how you’re tracking over time. Are your numbers climbing? Are there seasonal dips? It’s all there to help you forecast better and make strategic decisions with confidence.

Know What’s Popular

Top Drinks & Food + AOV Breakdown

Not sure which menu items are driving the most revenue? The dashboard gives you a clear ranking of your most popular drinks and food items, so you can quickly spot your bestsellers.

Even more useful, we’ve broken down your Average Order Value (AOV) by category—hot drinks, cold drinks, and food—so you can see where the real value lies. This helps you build bundles that boost spend, or spotlight items that could use a little push.

Where to Find It

You’ll find the new Analytics Dashboard live now inside your Vendor Portal, under the Dashboard tab. And for those moments when you’re not logged in, we’ll also send you a monthly PDF summary straight to your inbox, so you and your team always have the data you need.

The Analytics Dashboard & Reports is part of your early access to Hey You Premium, and it’s free to use until the end of August. It’s currently available exclusively in the Hey You Vendor Portal, with no setup needed – just launch your portal and start tracking how you’re performing.

We’d Love Your Feedback. Have questions, suggestions, or ideas? Let us know! Your input helps us shape the future of Hey You. Write to us below, and we’ll send your feedback directly to the Hey You team.